CSR Opening

We are Hiring a Humbly Confident Part-Time Support Representative

Please read this carefully and completely before applying.

As White Slate Insurance (WSI) continues to grow, we are looking for friendly, technically-savvy Customer Support Reps to join us! It’s a part-time (25-35 hours), remote position and you might just be a perfect fit. You’ll know it if you’re somewhat of a WSI wizard already, and you’re known for being helpful, detail oriented, and awesome–particularly when it comes to critical thinking and written communications.

We love our WSI customers, and we want to make sure we take very good care of them. You’ll look forward to every next email, because it’s an opportunity to help another person protect their most valuable possessions and businesses.

This opening is for our evening support team, so you’ll need to be available between 9AM and 6PM Central Standard Time.

That’s a super-brief intro, and there’s a lot more to it. But first, you need to know if you’ll even like working with us. (We think you will.)

A Bit About Us

White Slate Insurance is a retail insurance agency that specializes in construction and the workers that complete the construction also known as sub-contractors.  Brooke Sarratt, the owner of WSI has been serving business owners since 2014.  People have been using WSI and then telling their friends what a difference it has made in their lives. (Google us, and you’ll see what we mean.) We love helping business owners protect their interests and the interests of their employees and having a positive impact on people’s lives.

First, let’s talk about life at WSI and then we’ll go into detail about what we’re looking for.

Who you’d be working with:

Brooke, the owner, is great to work with.  Brooke strives to stay positive and productive.  She is driven yet patient.  She has high standards and wants to make sure you have all the tools you need to learn and succeed.  We want to welcome you into our team and that is how you will expect to be treated.  As we grow it is important that everyone on the team belongs and loves to be a part of the family.  We also see our clients as family and we think they are the best clients out there.  Brooke believes everyone brings something unique to the table, and loves learning with and from her team. She looks forward to welcoming you into the fold.  Brooke has a traditional family with a husband and 2 sons ages 21 and 17.  When she’s not working or spending time with family, she can usually be found having fun with friends or dreaming about where she wants to travel next.

WSI looks forward to adding a salesperson in 2024 with your help.  Since this is a family we want to build a great team that works well together.  Mutual respect and appreciation for each team member’s contribution is very important at WSI.

How You’ll Work at White Slate Insurance

We work really hard to make working at WSI an amazing experience. We are building a team full of truly exceptional people—the kind you’ll be excited to work with. Here’s how we operate:

The Trial

The first 6 months for all support team members is considered a working trial. We hire people who we believe will be an exceptional fit for the role and the team. Although, it might be your first time doing email support, or your first time working remotely, and we want to make sure it’s the right fit for both of us. You’ll have weekly meetings to discuss your metrics, grow your skill set, and chat about how working remotely is going. We aim to create an environment that welcomes you to speak up when needed and give feedback of what is and is not working.  After a successful trial, you’ll be a full-fledged member of the team – and we can’t wait!

Live Where You Want

We’re a virtual team, so you can live and work wherever you want. Proximity doesn’t influence productivity, and we want to have more team members that provide excellent service to our current and prospective clients. Our only requirement is that you have a reliable internet connection and can work during your scheduled shift!

Take Vacation (Seriously)

Just because you can work anywhere, it doesn’t mean you should–we want you to take vacation. It’s important to get out and do something. While part-time employees don’t get paid-time off, we try hard to allow you to take a healthy amount of vacation. We’ll look forward to seeing pictures of your vacation.

How You’re Paid

If you’re international, you’ll be set up as a contractor. Employee or contractor, it’s all the same to us. You’re part of the team.  Our team members in the Philippines can expect to receive the same time off for your national holidays and 13th month pay that is traditional in the Philippines.

Other Tidbits

  • After your trial, we DEMAND (in a friendly, ALL CAPS IS YELLING way) that you fill out your “Bucket List” spreadsheet with 50 items. (That’s harder than it sounds!) Good things then follow.
  • The bucket list also really helps in deciding what we should give you for your birthday and Christmas.
  • We have opportunities for growth and a career at White Slate Insurance.  You will be constantly learning more.  You may not think that matters much, but then a few months down the road you’ll realize it’s made your job really, really enjoyable. Don’t underestimate this one!

If this sounds like your ideal environment, read on because now I want to talk about you. You will play a big part in helping people succeed at WSI. I’ll only say that six more times.

The “We Can’t Have This” List

  • Dishonesty – This goes to the heart of who we are.  We won’t stand for this.  Without integrity, we will not succeed.
  • Laziness
  • Bad Attitude
  • Drama
  • Disrespect – Applies to clients especially but won’t be tolerated with coworkers or others in general.
  • Refusal to follow instructions & making assumptions.
  • Whining and complaining – Before you come to address a problem, try to come up with a solution to propose.

The “We Gotta Have This” List

  • Integrity – Even when nobody is looking.
  • Teamwork
  • Professionalism
  • Desire to achieve and grow.
  • Positive Attitude


Now, back to you, our new Support Rep…

You love the many different tasks needed to support the agency and our clients.  Training may take several months because there are many different activities, but we will provide the tools and resources needed for you to be successful. This is why the trial period is longer than with other companies.  We want to give our teammates the opportunity to learn and grow into the position.

You will be the back-end support that makes WSI run. With you WSI will thrive and grow.  The data you enter will be an integral part of the information WSI relies on.

You’re also technically quite savvy. You know your way around the Mac and Windows operating systems, you’re very comfortable with smartphones, and you’re always looking for new ways to make your job more efficient and effective. Having to figure out why a customer’s budget isn’t syncing correctly doesn’t scare you. And maybe the thought of learning how to read software log files is a little exciting.

You’re really good at switching gears. You’ll answer three emails in a row–one about a payment question, the next is a new prospective client, and another that needs to add coverage to an existing policy and not miss a beat.

You know that speed of response is extremely important, but you can walk that fine line between speed and accuracy. You are a master of being direct and friendly within the same sentence.

You play really nicely with others. You’re flexible. You adapt and adjust. When we implement a new feedback tracking system, it’s your best week ever.

You love to learn. You love constructive feedback because it helps you improve. You pick up conversations mid-stream from a colleague who is off for the weekend, and offer a virtual high-five when the conversation is closed: customer satisfied.

You love taking that one little extra step beyond what’s expected. You’re creative in that way. You consistently force us to ask you questions like, “How did you know the customer meant ‘x’, when he was saying ‘y’ the whole time?”


How to Apply

  • Apply by sending an Email  with EVERYTHING below
  • Send your resume (attach a PDF) and the information below to BSarratt@WhiteSlateIns.com
  • In your email please explain why this position interests you and why you would be a great fit. The first email with resumes are meant to sell, so sell us!
  • At the end of your email, please include:
    • Your secret to good customer support.
    • Your availability. We’re hiring for the shift between 9AM and 5PM Central Standard Time at this time, so please confirm that is ideal for you, and let us know if any days are off limits.

Please submit your application by midnight on February 18. Because of the high number of candidates that we usually get, we plan to finish reviewing applications within two weeks. You’ll definitely hear from us either way, whether you’re moving to the next step or not.

We’re excited to hear from you!

P.S. We’ll send you a confirmation email once you apply.  Please add that email to your safe sender list, to ensure that future emails come through.

P.P.S. If you’re not interested in this position right now, but know someone who might be, we’d appreciate you passing this along!